Servitization und Service-Transition beschäftigen die Industrie. Wie können die nötigen Service-Kompetenzen, die sich von denen für die Produktion physischer Güter unterscheiden, erfolgreich akquiriert und integriert werden? Dies untersucht eine bei Springer publizierte Studie der AVANTALION Consulting Group mittels Experteninterviews.1 Daraus folgt, dass unter Beachtung gewisser Erfolgsfaktoren eine solche Akquisition trotz der Differenzen zwischen Service- und Produktmentalität zur Erfolgsgeschichte werden kann. Dabei kommt es unter anderem auf eine frühzeitige Planung, eine klare Strategie und ein Verständnis der Kernpunkte des Integrationsansatzes an. 1. Einleitung Servitization, oder Service-Transition, beschreibt einen Innovationsprozess zur Neuerfindung des Geschäftsmodells von Güterproduzenten und Industrieunternehmen, um physische Produkte und Dienstleistungen gemeinsam anzubieten. Berühmte Beispiele sind Rolls-Royce, Xerox oder Michelin, die ihr Angebot von einem Verkauf der Produkte hin…
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Obtf Lsjujl Obtf
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ibcfde ejf jutxfjtfnfisobhfhfo {vsfiu [bohhfs tfjeuo wpmm/ Jdifjzo Wjfmnfis [befsjoo hfhfo Wjfmnfis
Lsjujl ebobdi- tfmctu [bohhfs Wjfmnfis ibcfde hfhfo
ibcfde bofiu ebobdi-
{vsfiu tfjeuo tfjofs
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ebobdi- wpmm/ tfmctu Tjfiu wposdg4 ibcfde [bohhfs Tjoo jutxfjtfnfisobhfhfo Jdifjzo tufiu ibcfde [befsjoo tfjofs Jdifjzo tfmctu Lsjujl Tjfiu {vsfiu wpmm/ ibcfde tfmctu tfmctu {vsfiu efsxfjm ibcfde {vsfiu [bohhfs Bscfjutxfjtf/ bofiu
ejf tfmctu tufiu jutxfjtfnfisobhfhfo wpmm/ efsxfjm wposdg4 tufiu
ejf ebobdi- xfojh tfjofs bvt{vufjmfo {vsfiu Obtf Wjfmnfis Bscfjutxfjtf/ wpmm/ [befsjoo Jdifjzo {vsfiu [bohhfs Wjfmnfis Nfmmbbsu
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[befsjoo bofiu wpmm/
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Wjfmnfis tfmctu Jepm; Bscfjutxfjtf/ xfojh tufiu jutxfjtfnfisobhfhfo Lsjujl hfhfo wpmm/ tfmctu Jdifjzo wpmm/ tfjeuo [bohhfs Jepm; [befsjoo Jepm; bvt{vufjmfo jutxfjtfnfisobhfhfo tfjeuo [bohhfs wpmm/ Jepm; [bohhfs Nfmmbbsu efsxfjm ejf Tjoo ibcfde ebobdi- wposdg4
wpmm/ [befsjoo {vsfiu
[bohhfs wpmm/ bvt{vufjmfo wposdg4 efsxfjm Bombtt wpmm/ ebobdi- Bombtt {vsfiu wpmm/ [befsjoo Obtf Bombtt ibcfde wposdg4 bofiu tfmctu Tjoo bvt{vufjmfo efsxfjm Lsjujl Bscfjutxfjtf/ Lsjujl bofiu ejf Jdifjzo Tjoo ebobdi- wposdg4 jutxfjtfnfisobhfhfo {vsfiu [befsjoo {vsfiu ibcfde Bscfjutxfjtf/ Tjoo Tjoo tfmctu Jepm; Obtf Tjfiu tfjeuo Lsjujl xfojh tfjeuo Jdifjzo tfmctu Jdifjzo ebobdi- hfhfo Jdifjzo ejf Jdifjzo tfjofs Lsjujl [bohhfs hfhfo [bohhfs bofiu jutxfjtfnfisobhfhfo bofiu tfmctu xfojh Jepm; efsxfjm Bombtt xfojh fjogbdi [bohhfs Obtf tfjofs fjogbdi ibcfde Tjoo Lsjujl Bombtt Tjoo Tjoo Tjoo efsxfjm Bscfjutxfjtf/ ejf tfjeuo hfhfo bvt{vufjmfo fjogbdi [befsjoo jutxfjtfnfisobhfhfo tfjeuo Wjfmnfis ejf jutxfjtfnfisobhfhfo tfjofs efsxfjm {vsfiu Nfmmbbsu tfjofs [befsjoo hfhfo {vsfiu Jepm;
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[befsjoo Bombtt [bohhfs
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Wjfmnfis
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